Sales & Guest Services Coordinator
About the role:
We're looking for a customer-focused and highly organised Sales & Guest Services Coordinator to join our dynamic team at Skyline Queenstown. In this varied role, you'll provide bilingual (Mandarin and English) support across our Sales and Reservations functions, managing guest and trade partner enquiries, reservations, account administration, and stakeholder relationships while contributing to Skyline's commercial success and exceptional guest experiences.
This is a fast-paced, people-focused position requiring excellent communication, organisation, and relationship management skills. Working across multiple departments and locations, you'll play an important role in supporting our domestic and international visitors, travel trade partners, and business operations.
This role is primarily rostered Monday to Friday. Flexibility is required to support trade events, site inspections, familiarisation visits, and hosting duties outside standard business hours, including occasional weekends. This is an on-site position and is not available as a remote role.
The ideal candidate will have:
- a minimum of 2 years' experience with, and a strong understanding of the New Zealand Inbound Trade and Online Travel Agent (OTA) landscape;
- a minimum of 3 years’ relevant experience in reservations, sales support, customer service, or administration;
- fluency in Mandarin and English - this is required, as the role involves regular communication with Mandarin and English-speaking guests and travel partners, to provide information, assistance, and guest service;
- excellent written and verbal communication skills;
- strong organisational, administrative, and time management skills, with exceptional attention to detail;
- proven ability to build and maintain positive relationships with guests, trade partners, and key stakeholders;
- confidence using booking, reservation, and other business systems, with the ability to quickly learn new technologies; and
- experience working with travel trade partners, wholesalers, and/or inbound tour operators is advantageous.
This Role Offers:
- $65,000 - $70,000 per annum with a guaranteed minimum of 40 hours per week;
- a fun and diverse working environment, including free gondola and luge rides for family and friends;
- the opportunity to join a dynamic, values-driven, and growing international organisation;
- complimentary staff meals and $1 coffees; and
- access to accommodation options.
Join our team:
We're always aiming to share real fun with the world and make people smile. Our team thrives on meaningful connections with our guests, trade partners, community, and each other.
If you're passionate about delivering exceptional guest experiences, building strong business relationships, and contributing to a thriving tourism operation, we'd love to hear from you. Apply now and let's get up to some fun!
Applicants must have the legal right to work in New Zealand. Safety is a high priority in our working environment. All candidates must agree to comply with Skyline's health and safety procedures, which include random drug and alcohol testing
